If you need technology assistance you may reach us at:

• Web - support.icoe.org
  Create a support ticket at support.icoe.org (using your ICOE email address and password)
• Email - support@icoe.org
  Send us an email to support@icoe.org
• Phone - (760) 312-6512
  Call us​​​​ at (760) 312-6512

Technology Service Requests

• Technical Support Service Request
• Employee Onboarding Service Request
• Termination of Technology Service Request
• Email Groups and Lists Service Request
• Internet Filter Change Request Form
• Phone Service Request

Computer Quotes

• Recommended Computer Requirements
• PC Desktop Quote
• PC Laptop Quote
• PC Tablet (Surface Pro) Quote
• Apple iMac 27" Desktop Quote
• Apple MacBook Pro 13" Laptop Quote
• Apple iPad Quote
• Skype Web Cam Quote

E-mail

• How to Setup ICOE email on iPhone, iPad or iTouch
• How to Login to Office 365 Webmail
• Mail Messages
• Barracuda Spam Filter End User Configuration Guide

Office 365

• New Features & Guide Basics
  • Excel 2016
  • OneNote 2016
  • Outlook 2016
  • PowerPoint 2016
  • Word 2016

• Staff Office 365 Support & FAQs
  • Microsoft Home Use Program
  • How to connect to your work OneDrive
  •  HHHhHSharing & Collaboration using OneDrive (Short Video) 
  • How to save OneNote Notebooks to your work OneDrive 
  • How To Share Your Outlook Calendar
  • How to Use Calendar Office 365

Security Best Practices

• Be Careful! Ransomware on the Rise!
• What is E-mail Phishing? (Video Courtesy of SJCOE)
• Reducing Spam
• Identifying Hoaxes and Urban Legends
• End User Password Use Guidelines

Phones

• Cisco Unified IP Phone 7940 Tutorial
• Cisco Unified IP Phone 7960 Tutorial
• Cisco Unified IP Phone 7961 Tutorial
• Cisco Unified IP Phone 7970 Tutorial

Release Forms

• Release of Claims
• Liberación de Reclamaciones
• Talent Release Form

Policies

• SP 4040 - Technology Use Policy
• SP 4050 - Electronic Communication Policy
• SP 4060 - Technology Equipment Use
• SP 4065 - Surplus Technology Equipment & Digital Media