How To Access Health Benefits

The claims administrator selected by the ICSVEBA to administer and process medical claims for ICOE health plan participants is Delta Health Systems.

  • You will be issued an ID card to use for your medical and prescription drug needs.

  • Be sure to present your card to your healthcare provider and/or pharmacy for services such as your doctor visits, specialists, labs, hospitals, and prescription drugs.

Contact Information

The following information, also displayed on your card, will provide your health care provider with the information needed to verify your eligibility and benefit coverage, access the preferred provider organization (PPO) network, and submit claims for processing and payment:

  • Pre-Authorization or Pre-Service Review Providers
    Call Delta Health Systems at (800) 274-7767 for Medical Pre-Authorizations or Pre-Service Review.

  • Send Hospital Claims to 
    Delta Health Systems
    P.O. Box 60007
    Los Angeles, CA 90060-0007

  • Send Medical Claims to 
    Delta Health Systems
    P.O. Box 1080
    Stockton, CA 95201-1080

  • To locate medical PPO Providers in California call (866) 691-2443 or go to the Blue Cross Online Directory to search for medical providers from the Blue Cross (Prudent Buyer Plan) Network. 

  • To verify eligibility, benefits, or for claims processing and status call Delta Health Systems at (866) 691-2443.

Delta Health Systems Online Web Access

Click here for instructions on how to log in to access Delta Health Systems claims database which allows you to review all paid and pending medical claims submitted for you and your covered dependents.